Help Center
Answers, faster than filing a ticket.
Step-by-step guides for each product, troubleshooting for the errors we actually see in production, and a real human within one business day if you're still stuck.
Browse by topic
What can we help with?
Getting started
Sign up, get an API key, run your first orchestrator call.
OpenAccount & billing
Plans, usage-based pricing, invoices and what counts as an agent run.
OpenAuth & permissions
Tenants, scoped keys, multi-company access, role-based admin.
OpenWebhooks & integrations
Signing secrets, retries, replay and the most common integration recipes.
OpenSecurity & compliance
Data residency, encryption, GDPR/KVKK, audit log, deletion requests.
OpenTalk to a human
We answer every email within one business day. Usually faster.
Open
Per-product 5-minute guides
First deploy, four products.
The shortest path to a working production setup for each product. Each guide is 4 steps and assumes you already have an API key.
Goddo · render your first asset
- 1Install the SDK and set GOGOGO_API_KEY in your env.
- 2Pick an aspect ratio and call goddo.image.generate with a prompt.
- 3Subscribe to goddo.render.completed to fetch the final asset.
- 4Use goddo.refine to iterate without re-rendering from scratch.
GoVista · publish to your first screen
- 1Pair a player (Tizen / WebOS / Android / Web) using the device code.
- 2Create a zone and assign the player to it.
- 3Build a playlist and schedule it against the zone.
- 4Push live — playback proof-of-play streams back automatically.
GoPeople · classify your first message
- 1Bind your WhatsApp Business number to a tenant.
- 2Configure the router agent with your intent labels.
- 3Wire a workflow agent (leave / payroll / docs) to those labels.
- 4Watch the audit log fill in as messages classify in real time.
GoTrack · score your first rack
- 1Mount an overhead camera and pair it to a zone.
- 2Upload the per-store catalogue so FAISS can index it.
- 3Pick a tier policy (uniform / aware / promo).
- 4Open the live admin dashboard — scores update in seconds.
FAQs
The questions we answer most often.
Getting started
How do I get an API key?
Email [email protected] with the product surface you want and we'll mint a sandbox key the same day. Production keys go out after a quick onboarding call.
Which SDK should I install?
TypeScript / Node and Python are stable. Go is in beta. The OpenAPI spec is the source of truth — every SDK regenerates from it on each release.
What's an 'orchestrator run'?
Every API call is an orchestrator run. The orchestrator picks the right specialist agent, calls tools, and ships outcomes. Each run has a trace_id you can replay end-to-end.
Account & billing
How does pricing work?
We meter agent runs, tool calls, and product-specific units (Goddo renders, GoTrack pickup events, etc.). Live usage is on the dashboard so there are no surprises.
Can I cap spend?
Yes. You can set monthly caps per project and per environment. When a cap is hit we stop runs gracefully and email the project owner.
Do you offer enterprise contracts?
Yes — annual contracts with committed-use discounts and DPAs are available. Email [email protected] for a quote.
Auth & permissions
How do scoped keys work?
Every key carries a tenant prefix and an optional product scope. You can mint a key that's only allowed to call /v1/govista/* in staging, for example.
How does multi-company tenancy work in GoPeople?
A holding can run multiple sub-companies under one number. The router agent classifies which company a message belongs to before any workflow runs.
Can I use SSO?
Dashboard SSO via Google Workspace is available today. Custom SAML is on the roadmap; talk to us if you need it sooner.
Webhooks & integrations
How do I verify a webhook signature?
Each delivery carries an x-gogogo-signature HMAC. Every SDK ships a verifyWebhook helper — pass the body, signature and your signing secret and it returns a boolean.
What happens if my endpoint is down?
Failed deliveries retry with exponential backoff for up to 24 hours. You can also replay any delivery manually from the dashboard against the original payload.
Do you have ready-made integrations?
Yes — Slack alerts, BI exports (BigQuery / Snowflake), and ERP/payroll connectors are documented in the docs site. If you need a new one, ask.
Security & compliance
Where is my data stored?
We host on Vercel and partner clouds in EU regions by default. US-region hosting is available on request. Customer data never crosses regions without explicit consent.
Are you GDPR / KVKK ready?
Yes. Per-tenant deletion, export, and access requests are first-class operations on the API and the dashboard. DPAs are available on enterprise plans.
Do you train models on my data?
No. We do not use customer data to train models. Aggregated, anonymous metrics are used to improve the orchestrator only — and you can opt out from the dashboard.
Talk to a human
Still stuck? Send us your trace_id.
Tell us what you were trying to do, what you saw, and the trace_id from the dashboard. We answer every email within one business day — usually much sooner.